Frequently Asked Questions

Customer Service: customerservice@dusktodawn.shop

Response Time: 24-48 hours

How long does shipping take?

Most orders are shipped same or next business day. Processing may take 2-6 business days at a high volume of orders.

Our Custom Nameplate thongs have a processing time of 7-10 business days and can not be altered, changed, or canceled once you’ve place your order.


I placed the order with the wrong address. What do I do?

Unfortunately we are unable to change the shipping address once the order has been placed unless an apartment or building number is missing.


Why did my order get cancelled?

Our website it very sensitive to billing and shipping addresses. Orders are cancelled only if there is a discrepancy in your billing zip code or declared high risk by our host, Shopify. 

How do I return my order?

For hygienic purposes, Dusk to Dawn L.L.C. does not accept returns or exchanges. 

My order says it’s been delivered but I haven’t received it yet. What do I do? 

We ship all domestic orders via USPS. Once USPS has possession of your package and tracking shows, Dusk to Dawn L.L.C. is no longer responsible for lost or missing packages. Please contact USPS regarding any issues with delivery. 

How long does a refund take to show in my account? 
Please allow 5-15 business days for your refund to show in your account. This may vary based on international banks and credit unions.