Shipping
Customer Service Email: customerservice@dusktodawn.shop
As of March 24, 2020 UPS has suspended the money-back guarantee of overnight shipping. As we do offer overnight shipping, once in the possession of UPS unprecedented delays may occur. Dusk to Dawn LLC is not responsible for the refunding of these shipping fees.
Dusk to Dawn L.L.C. ships all domestic orders through USPS or UPS.
All international orders are shipped through DHL, UPS, or USPS.
All military service orders are shipped via USPS PMEMS.
All PO Box orders are shipped using USPS
Almost all orders ship same day before 12pm EST, or next day after 12pm.
In the event of a sale, please allow Dusk to Dawn 2-6 business days (Monday-Friday excluding holidays) before shipment.
2023 Holidays are as followed:
| New Year's Day | January 1 | Sunday |
| Martin Luther King, Jr. Day | January 16 | Monday |
| President’s Day | February 20 | Monday |
| Memorial Day | May 29 | Monday |
| Independence Day | July 4 | Tuesday |
| Labor Day | September 4 | Monday |
| Columbus Day | October 9 | Monday |
| Veterans Day | November 11 | Saturday |
| Thanksgiving Day | November 23 | Thursday |
| Christmas Day | December 25 | Monday |
USPS Domestic Priority Shipping takes 1-3 business days (Monday-Saturday) for delivery.
In the event of a sale, higher order volume, or upcoming holiday processing of orders may take longer resulting in a delay of up to 3 business days.
*EMAIL FOR RUSH OPTIONS*
customerservice@dusktodawn.shop
Following shipment, tracking information will be sent to the email address given at checkout or to the phone number given at checkout.
Please email customerservice@dusktodawn.shop for any questions regarding shipping
Processing time for Dramatic Ruffled Robes is 15-20 business days (Monday-Friday excluding holidays).
UPS International Shipping takes up to 15 business days (Monday- Saturday) for delivery.
PMEMS takes up to 5 business days (Monday-Saturday) for delivery.
USPS Priority Express Shipping (Overnight Shipping)
Processing for overnight shipping takes 1 business day. If an order is placed after 9:00 am EST the order will be begin to be processed the following day. Overnight shipping excludes Sunday’s and holidays. Tracking will be provided following shipment of your order and signature is required. If in any event your package is not delivered the following day after you receive the notification of shipment please contact your local USPS.
Certain deliveries require signature confirmation. In the event that no one is present to sign for your delivery, your local USPS Post Office will hold your package for up to 15 calendar days. If your package is sent back to us after 15 calendar days, we will be in contact regarding a reshipment. Once USPS shows the tracking information of your package in their system, Dusk to Dawn LLC is not responsible for any lost, stolen, or missing packages. The customer is responsible for contacting USPS in the process recovering their missing package and open a claim. We will not issue refunds for mistakes made by USPS. Please contact USPS by
+1-800-275-8777
For any USPS returned shipments (no signature for delivery or insufficient address), if the buyer still wishes to receive their item they will be responsible for the shipping fee associated. If the buyer requests a refund after the returned shipment. the shipping fee is not refunded and will the cost be deducted from the refund.
Dusk to Dawn L.L.C. is not responsible for custom clearance fees, or additional fees regarding mail carriers. Shipping fees are not associated with customs/clearance fees.
All damaged items must be reported within 48 hours of delivery. After that, no refunds or replacements will be given.
By placing an order, you agree to all terms of our shipping policy.
Dusk to Dawn LLC reserves the right to refund any orders detected as fraudulent by our web host, Shopify.