Shipping

Customer Service Email: customerservice@dusktodawn.shop

Dusk to Dawn L.L.C. ships all domestic orders through USPS or UPS. Processing for non-customized orders can take 2-6 business days. Shipping speed is selected at checkout.

All international orders are shipped through DHL, UPS, or USPS.

All military service orders are shipped via USPS PMEMS.

All PO Box orders are shipped using USPS.

 

2025 Holidays are observed as followed:

New Year's Day	January 1	Monday
Martin Luther King, Jr. Day	January 20	Monday
President’s Day	February 17	Monday
Memorial Day	May 26	Monday
Independence Day	July 4	Friday
Labor Day	September 1	Monday
Columbus Day	October 13	Monday
Veterans Day	November 11	Tuesday
Thanksgiving Day	November 27	Thursday
Christmas Day	December 25	Thursday

 

Please allow Zodiac Crystal Sets 5-10 business days for shipment. 

Orders over the amount of $100 may be subjected to sign upon delivery. 

Following shipment, tracking information will be sent to the email address given at checkout or to the phone number given at checkout.

Please email customerservice@dusktodawn.shop for any questions regarding shipping

UPS International Shipping takes up to 15 business days (Monday- Saturday) for delivery.

PMEMS takes up to 5 business days (Monday-Saturday) for delivery.

USPS Priority Express Shipping (Overnight Shipping)

Processing for overnight shipping takes 1 business day. If an order is placed after 9:00 am EST the order will be begin to be processed the following day. Overnight shipping excludes Sunday’s and holidays. Tracking will be provided following shipment of your order and signature is required. If in any event your package is not delivered the following day after you receive the notification of shipment please contact your local USPS. 

Certain deliveries require signature confirmation. In the event that no one is present to sign for your delivery, your local USPS Post Office will hold your package for up to 15 calendar days. If your package is sent back to us after 15 calendar days, we will be in contact regarding a reshipment. Once USPS shows the tracking information of your package in their system, Dusk to Dawn LLC is not responsible for any lost, stolen, or missing packages. The customer is responsible for contacting USPS in the process recovering their missing package and open a claim. We will not issue refunds for mistakes made by USPS. Please contact USPS by

+1-800-275-8777

For any USPS returned shipments (no signature for delivery or insufficient address), if the buyer still wishes to receive their item they will be responsible for the shipping fee associated. The buyer is responsible for providing an alternate address for shipping. 

Dusk to Dawn L.L.C. is not responsible for custom clearance fees, or additional fees regarding mail carriers. Shipping fees are not associated with customs/clearance fees.

All damaged items must be reported within 24 hours of delivery. After that, no credit, refund, or replacements will be given.

By placing an order, you agree to all terms of our shipping policy.

Dusk to Dawn LLC reserves the right to refund any orders detected as fraudulent by our web host, Shopify.